Return Policy

Return and Refund Policy

At Dream Nest, we work with international suppliers to offer you exclusive products. Due to our direct import logistics, we do not offer returns for change of mind or buyer's remorse.

1. Defective or Damaged Products: If you receive a damaged, defective, or incorrect product, you must contact us within the first 15 business days after receiving the package at thesalvatorestoree@gmail.com.

• It is mandatory to include clear photos and/or videos showing the damage or the error in the product.

• After evaluating your case, we will determine if the return of the item is necessary. Do not send the product back to the manufacturer or to our address without prior authorization from our support team.

2. Return Conditions: If a return is authorized, the item must be in its original packaging and show no signs of use. Return shipping costs are the sole responsibility of the customer, unless the product arrived damaged due to a verified factory defect.

3. Exemptions: We do not offer refunds or exchanges for sale items, intimate use items (underwear, sanitary products), or products damaged by customer misuse.

4. Refund Procedure: Once your request is approved, we will process the refund to the original payment method. The credit processing time depends on your bank (it may take between 5 to 15 business days).

5. Lost or Unclaimed Packages: Dream Nest is not responsible for refunds if the package is not delivered because the customer provided an incorrect address or if the customer failed to complete the customs/local postal pickup process on time.